Shipping Policy
At Lotus Gallery, we’re committed to delivering your fashion finds as quickly and efficiently as possible. Below you’ll find all the details about our shipping options, processing times, and more. If you have any questions, don’t hesitate to reach out to our customer support team at info@lotusgallery-shop.com.
Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has been shipped. Please note that orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times
We offer various shipping options to suit your needs. Shipping rates are calculated at checkout based on your location and the delivery method you select.
Domestic Shipping (U.K.):
- Standard Shipping: 5-7 business days
Free Shipping
We offer free standard shipping on all orders. Free shipping offers are applied automatically at checkout.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can track your order through the carrier’s website by entering your tracking number. If you have any issues tracking your package, please feel free to contact us for assistance.
Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO military addresses. If you have any specific shipping requirements or need assistance with your order, please contact us, and we will do our best to accommodate your needs.
Address Accuracy
Please ensure that your shipping address is accurate before completing your order. Lotus Gallery is not responsible for delays or issues arising from incorrect or incomplete addresses. If you realize that you’ve entered the wrong address, please contact us immediately at info@lotusgallery-shop.com, and we will try to make adjustments before the order is processed.
Lost or Stolen Packages
Lotus Gallery is not responsible for lost or stolen packages once the carrier confirms delivery to the address provided. If your package is lost or stolen after delivery, please contact the carrier directly to file a claim. We will be happy to assist you in providing any information needed to resolve the issue.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@lotusgallery-shop.com with your order number and photos of the item. We will work with you to resolve the issue and arrange for a return, exchange, or refund, depending on the situation.
Questions?
If you have any questions regarding shipping or need help with an order, our customer service team is here to assist you. You can reach us at:
Email:
info@lotusgallery-shop.com
Thank you for shopping with Lotus Gallery! We appreciate your business and look forward to delivering your stylish finds directly to your door.
